ORDER PROCESSING: Please allow 2-3 Business days to process your order. You can expect an email when your order has been processed and also be given carrier tracking information. Orders placed before 12pm MST are typically processed same day.  

STORE PICKUP - We do not offer a local pickup option 

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Our Economy rate is Free and is typically delivered within 5-8 business days 

INTERNATIONAL SHIPPING: We offer a variety of shipping options for international customers. Rates will be calculated at checkout. 

REFUNDS, RETURNS AND EXCHANGES We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@prosera.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at contact@prosera.co